Digital Commerce Solution
Our Digital commerce solution is a flexible, configurable, interoperable, scalable and user friendly product. It has been optimised to perform in any sector of the FMCG industry. It transforms the related business processes and optimises the business operations through state of the art automation features eventually impacting both top and bottom lines of the clients in a positive way. Following are the salient features:
- Product catalogue management with flexible pricing
- E-Commerce engine - integration with payment gateways channels including mada, credit card and Sadad
- Customer management
- Order Management including order handling, order statuses from order receipt till delivery
- Marketing promotions and campaigns with flexible discounts
- A very pleasing User Interface (UI) and User Experience (UX) for customers interaction both on mobile and web channels
- Contact centre agents User Interface
- Complaint Management
- Dashboards and reporting having in depth business insights
- Integration with the ERP Core and Delivery solution